Our Fence Warranty. Our Work. Our Word.

Mae Fence offers three warranties on the fences it makes and installs: the Limited Three-Year Wood Fence Warranty, the Limited Lifetime Vinyl Fence Warranty, and the Limited Lifetime Aluminum Fence Warranty. Each pairs a material warranty, for three years on wood and for the lifetime of the product on vinyl and aluminum under normal residential use, with a three-year installation workmanship warranty covering gates, gate hardware, and all components. Approved claims include the replacement materials and the labor at no charge, and the warranties are provided only to the original purchaser.

Your warranty becomes effective when the fence installation is complete and Mae Fence has received final payment in full under the installation contract. The material warranty and the three-year installation workmanship warranty both begin on that date.

No. Each Mae Fence warranty is provided only to the original purchaser and is not transferable.

No Mae Fence warranty covers damage or deterioration caused by severe weather events such as wind, storms, flooding, hail, snow, and ice, by acts of God, fire, vandalism, accident, or other external forces, or by alterations, additions, or repairs by others. The vinyl and aluminum warranties also exclude improper use, negligence, or abuse, impact damage from vehicles, equipment, or lawn care tools, chemical exposure, and normal wear and aging of hardware components, and the aluminum warranty excludes slight, even fading from the sun’s UV rays. The wood warranty also excludes standing water, poor drainage, soil buildup, or changes in grading, improper maintenance, harsh chemicals or corrosive substances, and normal wear, aging, or cosmetic changes.

No. Wood is a natural material that responds to its environment. Surface checking, minor cracking and splitting, natural expansion, contraction, shrinkage, and movement, minor twisting, cupping, or warping, exposed knots, sap stains, natural color variation, and fading, graying, and ordinary weathering are normal characteristics. They do not reduce the structural integrity of the fence and are not covered.

Please don’t make non-emergency repairs without prior written authorization from Mae Fence. Mae Fence inspects the fence and determines the appropriate remedy, and alterations, additions, or repairs by others are not covered by the warranty.

No. Warranty repairs do not extend or restart the original warranty period.

Mae Fence repairs or replaces the affected components with the same or reasonably comparable materials. Replacement wood may vary in color, grain, or appearance because of the natural characteristics of wood, and replacement vinyl or aluminum may vary slightly in color, texture, or finish due to normal production differences and weathering.